Privacy Policy
Last updated: April 2025
1. Who We Are
WefixSound operates wefixsound.com and app.wefixsound.com — a professional audio restoration platform. This Privacy Policy describes how we collect, use, store, and protect your personal data when you use our services. Contact: hello@wefixsound.com
2. Data We Collect
Account data
Name, email address, and password hash when you register. Optionally, Google or Apple account identifiers if you use OAuth login.
Order data
Details of audio restoration orders you submit, including title, notes, source URLs, uploaded audio files, and communications with engineers.
Payment data
Payment is processed by Paddle (our Merchant of Record). We do not store credit card numbers. We receive a transaction ID, amount, and status from Paddle.
Usage data
Basic analytics (pages visited, features used) via Vercel Analytics — no cookies, no personal identifiers, no cross-site tracking.
3. How We Use Your Data
- To provide and manage audio restoration services
- To process payments and issue receipts
- To send transactional emails (order status, sample ready, delivery)
- To respond to support requests
- To comply with legal obligations
We do not sell your data. We do not use your data for advertising or profiling.
4. Audio Files
Audio files you upload are stored securely on Cloudflare R2 object storage. They are accessible only to you and the assigned engineer for the duration of the project. Files are deleted 90 days after order completion, or immediately upon your request.
5. Third-Party Services
- Paddle — payment processing and Merchant of Record (GDPR compliant)
- Cloudflare R2 — secure file storage
- Resend — transactional email delivery
- Vercel — website hosting and cookieless analytics
6. Your Rights
Under GDPR and applicable privacy law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Object to or restrict processing
- Data portability (receive your data in machine-readable format)
To exercise these rights, email hello@wefixsound.com. We respond within 30 days.
7. Cookies
We use only a single session cookie for authentication purposes. We do not use tracking cookies, advertising cookies, or third-party analytics cookies that require consent.
8. Data Retention
Account data is retained while your account is active. Audio files are deleted 90 days after project completion. You may request deletion of your account and all associated data at any time by contacting hello@wefixsound.com.
9. Contact
Privacy questions or requests: hello@wefixsound.com